FAQs
Payments & Orders
Which payment methods do you accept?
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Amazon Pay, Apple Pay, Google Pay, and PayPal. For Zelle payments (available within the U.S.), please contact us
Can I cancel or modify my order after placing it?
Can I cancel or modify my order after placing it?
If you need to cancel or make changes to your order, please email us at contac@kokimade.com within 5 hours of your purchase. Due to our swift processing times, we cannot guarantee cancellations or modifications after this window
Shipping & Delivery
Do you offer free shipping?
Do you offer free shipping?
Yes, we provide complimentary nationwide shipping on all orders.
When can I expect my custom order to arrive?
When can I expect my custom order to arrive?
Custom orders are typically dispatched within 7-10 business days. If you require expedited processing, please reach out to us at contac@kokimade.com.
What should I do if my order arrives damaged?
What should I do if my order arrives damaged?
If your item arrives damaged, please notify us within 3–5 days of delivery. We'll promptly arrange a replacement for you
Production & Craftsmanship
How are Kokimade products crafted?
How are Kokimade products crafted?
Each Kokimade piece is handcrafted with care, utilizing high-quality acrylic, advanced laser technology, and premium digital printing techniques
When can I expect my custom order to arrive?
When can I expect my custom order to arrive?
Custom orders are typically dispatched within 7-10 business days. If you require expedited processing, please reach out to us at contac@kokimade.com.
Where are your products made?
Where are your products made?
If your item arrives damaged, please notify us within 3–5 days of delivery. We'll promptly arrange a replacement for you
Can you create a custom design for me?
Can you create a custom design for me?
Absolutely! We specialize in bringing your unique visions to life. Share your ideas with us at contac@kokimade.com, and we'll collaborate to create something special
Returns
What is your return policy?
What is your return policy?
We accept returns for items that are defective or damaged. Each case is handled individually to ensure the best resolution.
How do I initiate a return?
How do I initiate a return?
To start a return, please email us at contac@kokimade.com with your order details and photos of the item. We're here to assist you through the process
Custom Products
How do I order a custom piece?
How do I order a custom piece?
To request a custom design, email us at contac@kokimade.com or visit our "Bring Your Design" section for a free quote
What types of custom designs can you create?
What types of custom designs can you create?
We can craft a wide range of custom pieces, from personalized family portraits to intricate business logos. Share your concept with us, and we'll make it a reality.
Is there a size limit for custom artworks?
Is there a size limit for custom artworks?
Our standard maximum size is 48x96 inches. If you're envisioning something larger, please contact us to discuss the possibilities
General Product Information
What materials are used in your products?
What materials are used in your products?
We use 100% luminous acrylic to ensure a vibrant and lasting finish
How do I install my Kokimade artwork?
How do I install my Kokimade artwork?
Installation is straightforward. Each piece comes with the necessary screws and plugs. Simply follow the included instructions to set up your artwork
How heavy are the artworks?
How heavy are the artworks?
Depending on the size, our artworks range from 8 to 50 pounds
Can I display my artwork outdoors?
Can I display my artwork outdoors?
Yes, our artworks are suitable for outdoor display. However, if you're considering a piece with lighting for outdoor use, please contact us to explore custom solutions